Privacy statement Hakuna Matata Coaching
Hakuna Matata Coaching respects your privacy and will process your personal data in a secure and careful manner, in accordance with applicable laws and regulations, including the General Data Protection Regulation (AVG). This statement explains what personal data Hakuna Matata Coaching processes, for what purpose, how Hakuna Matata Coaching subsequently handles this data and how long this data is retained. You are advised to read this privacy statement carefully.
Controller of the processing of personal data is Hakuna Matata Coaching, established in (1223 CN) Hilversum, at Wegastraat 7 and registered in the Commercial Register of the Chamber of Commerce under file number 78660262. The legal representative is Ms T. Elbersen.
Do you have questions about your privacy? If so, please contact Hakuna Matata Coaching at tessa@hakunamatatacoaching.nl. For all additional information on personal data protection, please visit www.autoriteitpersoonsgegevens.nl.
Personal data
Hakuna Matata Coaching processes personal data within the meaning of Article 4 AVG. Personal data means any data that can provide information about identified or identifiable natural persons. If the personal data is the data of a person under the age of 16, then the consent of the parent(s) or guardian(s) is reasonably required to amend, delete or otherwise process personal data. If you believe that Hakuna Matata Coaching has collected personal data about minors without consent, please contact us. This data will then be deleted.
Hakuna Matata Coaching processes your personal data if you actively provide it to Hakuna Matata Coaching. Hakuna Matata Coaching processes your data on the basis of the consent you have given, on the basis of an agreement you have concluded with Hakuna Matata Coaching, if this is necessary to safeguard legitimate interests of Hakuna Matata Coaching or on the basis of a legal obligation. Personal data will not be processed in a manner incompatible with the purposes for which it was obtained.
What personal data does Hakuna Matata Coaching process?
Communications
When you contact Hakuna Matata Coaching, your company details, first and last name, e-mail address and/or telephone number may be processed. These data are processed to best serve you in answering your questions and requests.
Legal basis: legitimate interest.
File (coaching treatments (CAT))
For proper treatment, it is necessary for Hakuna Matata Coaching to create a file (pursuant to the WGBO). The file may contain general personal data (such as first and last name, address details, date of birth, e-mail address and telephone number), data on health and data on treatment and examinations carried out. Hakuna Matata Coaching treats these personal and medical data with care and also has a legal duty of confidentiality with regard to these data. This confidentiality is also imposed on third parties. Unauthorised persons do not have access to this data.
The data from the file may also be used for the following purposes: financial administration (preparing an invoice and if the invoice is not paid on time, starting a collection process), for the delivery of products or to comply with a legal obligation. If Hakuna Matata Coaching wishes to use personal data from the file for any other reason, Hakuna Matata Coaching will always explicitly ask for permission.
Legal basis: legal obligation/performance of contract.
Implementation of other services
To enable Hakuna Matata Coaching to provide services and/or (digital) products, your company data, first and last name, address data, e-mail address and/or telephone number may be processed. Without these data, Hakuna Matata Coaching cannot properly perform its services.
Legal basis: performance of the contract.
Invoices and financial administration
To process invoices for the benefit of the tax authorities, Hakuna Matata Coaching processes your company data, first and last name, billing address, e-mail address, telephone number and payment data. These data are needed to prepare the invoice and, if you do not pay the invoice on time, to start a collection process.
Legal basis; performance of the agreement/legal obligation.
Complaints
If you have a complaint about the service of Hakuna Matata Coaching and/or delivery of products, your company data, first and last name, e-mail address and/or telephone number may be processed. This data is processed by Hakuna Matata Coaching to reach the best possible solution during the agreement.
Legal basis: performance of the contract.
Reviews
To enable you to post a review on Hakuna Matata Coaching's website or social media, your first and/or last name may be processed. Reviews may also be posted anonymously.
Legal basis: consent.
Retention period personal data
Personal data processed by Hakuna Matata Coaching will not be kept longer than necessary to realise the above-mentioned purposes for which the personal data are collected. Personal data are kept until the legal retention period, unless otherwise necessary (Article 5 AVG). The retention period of the file is 20 years (pursuant to the WGBO), from the time the last change in the file took place, unless there is a different legal retention period, if this is necessary for proper care or if the data are of great importance to someone else. For invoices and financial records, for the purpose of the statutory record-keeping obligation of the Tax Authorities, a retention period of 7 years applies. After this period, the data will be deleted or anonymised. Cookies are kept for the duration of your browser session. Reviews will be deleted as soon as Hakuna Matata Coaching has received a request for deletion.
Sharing personal data to third parties
Hakuna Matata Coaching does not share your personal data with third parties, unless this is necessary for the performance of the agreement, to comply with accounting and other administrative obligations or under mandatory laws and regulations. These third parties are bound to confidentiality under a processing agreement and/or legal obligation. Hakuna Matata Coaching will - if necessary - enter into a processor agreement/secrecy agreement with companies that process your personal data on behalf of Hakuna Matata Coaching, in order to strive for the same level of security and confidentiality of your personal data. Hakuna Matata Coaching remains responsible for such processing. Hakuna Matata Coaching will never resell personal data to third parties.
Hakuna Matata Coaching will disclose information that is collected, used or received when required or permitted by law, such as to comply with a subpoena or similar legal process, when disclosure is necessary to protect the rights of Hakuna Matata Coaching and/or third parties, protect your safety or the safety of others, investigate fraud or respond to governmental requests.
Your personal data will (potentially) be shared with the following third parties: – engaged third parties, e.g. external consultants, postal and delivery services and software companies);
– IT partners, who provide website hosting and maintenance;
– collection and/or bailiff's office, if necessary for the collection of claims of Hakuna Matata Coaching;
– payment services/systems;
– telecommunications.
Automated decision-making
The personal data Hakuna Matata Coaching works with is always processed by an individual. Hakuna Matata Coaching does not make decisions on matters that could (significantly) affect individuals, based on automated processing. These are decisions made by computer programmes and/or computer systems.
Your privacy rights
You have the following rights regarding your personal data:
– the right to be informed (Article 15 AVG);
– the right of access (Article 15 AVG);
– the right to rectification (Article 16 AVG);
– the right to erasure (Article 17 AVG);
– the right to restrict processing (Article 18 AVG);
– the right to data portability (Article 20(1)(a) AVG);
– the right to object (Article 21 AVG);
– rights relating to automated decision-making and profiling (Article 18 AVG).
To exercise said rights, please send your request to tessa@hakunamatatacoaching.nl. Hakuna Matata Coaching will assess your request as soon as possible and at the latest within 30 days. If Hakuna Matata Coaching cannot comply with your request, it will always let you know why your request has been rejected. Hakuna Matata Coaching is entitled to verify your identity, by requesting the presentation of a valid identification document, driving licence or passport, when you make such a request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN).
Hakuna Matata Coaching also draws your attention to the possibility of filing a complaint with the national supervisory authority, the Personal Data Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.
Cookies
A cookie is a simple, small text file sent with the first visit to the website and stored by the browser on the hard drive of your computer, tablet or smartphone. These files store information that can be recognised again on a later visit to the website. Hakuna Matata Coaching uses necessary cookies, analytical cookies and marketing cookies. The cookies that Hakuna Matata Coaching uses are necessary for the technical operation of the website and ease of use. They ensure that the website works properly and, for example, remember your preferences. Data you provide may be kept for statistical analysis. This data is anonymised wherever possible. Marketing cookies are cookies or any other form of local storage used to create user profiles to display advertisements or to track the user for similar marketing purposes.
When you visit Hakuna Matata Coaching's website for the first time, a pop-up is shown with a cookie notification. Once you accept all cookies, you give Hakuna Matata Coaching permission to use all cookies. You can disable the placing of cookies via the browser. You can also indicate that certain cookies may not be placed (anymore) or delete the previously stored information via your browser settings.
Social media buttons
The Hakuna Matata Coaching website includes social media buttons to promote web pages on social networks, such as Instagram and LinkedIn. These buttons work through snippets of code provided by the parties themselves. Hakuna Matata Coaching recommends reading the privacy statements of these parties carefully to know what they do with your personal data that they process. Hakuna Matata Coaching has no influence on this.
Security
Hakuna Matata Coaching takes the protection of your personal data seriously and takes appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes, which are reasonable given the costs involved and the nature of the personal data. Nevertheless, do you feel that your personal data is not properly secured or that there are indications of misuse? If so, please contact Hakuna Matata Coaching.
Liability
This privacy statement only relates to personal data that Hakuna Matata Coaching processes for the purposes discussed in this statement. Hakuna Matata Coaching does not accept any liability or responsibility for the operation and/or content of third-party websites or services.
Changes to this privacy statement
This privacy statement was last amended on 20 June 2024. Hakuna Matata Coaching has the right to amend and supplement this statement at any time. You can find the most recent version on Hakuna Matata Coaching's website. If an amended statement affects the way in which Hakuna Matata Coaching processes your personal data, you will be informed by e mail.
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